1. Agreement to Terms
By accessing or using the Aneta Prime Refund Management service, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access our fund recovery platform. These terms constitute a legally binding agreement between you and Aneta Prime.
2. Scope of Services
We provide consulting, dispute formulation, and representation services aimed at recovering lost, stolen, or disputed funds. We leverage financial regulations and banking frameworks to advocate for our clients. However, we do not guarantee a successful recovery in every case, as outcomes depend on banking regulations, merchant responses, and the specific facts of your claim.
3. Client Responsibilities
You agree to provide accurate, complete, and timely information regarding your transaction history. Providing false documentation, forging evidence, or misrepresenting a dispute may result in immediate termination of our services and potential legal consequences. You must cooperate with our agents during the investigation phase.
4. Fees and Payments
Our fee structure is outlined during your initial consultation. Success fees are only applied if we successfully recover your funds, unless otherwise specified in your specific service agreement. Any applicable upfront retainers cover the administrative cost of filing the initial disputes.
5. Limitation of Liability
Aneta Prime shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your use of our services or any failure to recover funds. Our maximum liability shall be limited to the fees actually paid by you to Aneta Prime.