1. Agreement to Terms
By using this service you agree to these terms. If you do not agree with any part of them, please do not use the platform.
2. Scope of Services
We help customers make claims about purchases, bookings, bills and services: we check each claim, prepare it and put it to the business on the customer’s behalf. We do not guarantee the outcome of any claim: it depends on the business’s response, any rules or time limits that apply, and the facts of your claim.
3. Authority to Act
Before we put a claim to anyone on your behalf you must sign a letter of authority for that claim. It sets out exactly what you are authorising us to do and is limited to that matter. You may withdraw it at any time by telling us, and it ends when the claim concludes.
4. Client Responsibilities
You agree to give us accurate and complete information about your transactions, and to tell us promptly if anything changes — including if the business settles with you directly. Providing false documentation or misrepresenting a claim may end our services immediately and may have legal consequences for you.
5. Fees and Payments
Our fees are set out in your service agreement before we start. Where a success fee applies it is charged only on amounts actually paid out. Money paid out on your claim is credited to your account here in full, any fee is invoiced against it, and the balance is yours to withdraw. Some claims carry no fee for you at all.
6. Limitation of Liability
We are not liable for indirect, incidental, special or consequential loss arising from your use of the service or from a claim not succeeding. Nothing in these terms limits any liability that cannot lawfully be limited.