Claims made simple

Claim what you’re owed, without the hassle

Refunds that never came, orders that never arrived, charges that shouldn’t have happened. Tell us what happened and we’ll take your claim to the business.

Start a claim How it works

Checked first

We tell you if there’s a claim

Always in view

Every step in your portal

One person on it

A named case handler

Scroll to explore

What happens

How It Works

Four steps from your first message to a resolved claim.

  1. Step 01

    Tell us what happened

    Create an account, choose the business, and explain the problem in your own words: what you bought, when, and what went wrong.

  2. Step 02

    Add your details

    Add what you paid and anything that helps, such as receipts, order confirmations or emails.

  3. Step 03

    We check your claim

    Your case handler looks at the details and tells you whether there’s a claim before any work starts.

  4. Step 04

    We take it to the business

    We put your claim to the business and keep you updated until it’s resolved.

Every update shows in your portal, so you always know which step your claim has reached.

Start a claim Read the full process

What you can claim for

Types of claim

Most everyday problems with a purchase, a booking or a bill can be claimed. These are the most common.

Refund not received

You were promised a refund, or are owed one, and it hasn’t arrived.

Learn more about Refund not received

Order not delivered

Something you paid for never turned up.

Learn more about Order not delivered

Billing issue

Charged twice, charged the wrong amount, or charged after cancelling.

Learn more about Billing issue

Cancelled booking

A flight, stay, event or appointment that was cancelled or changed.

Learn more about Cancelled booking

Not sure which fits? Tell us what happened and we’ll find the right route.

Claim tracking

See where your claim is, any time

Your portal shows each step as it happens, from the moment you send your claim to the day it’s resolved.

Live updates

Every change, as it happens.

Private and secure

Only you and our team see your details.

Easy to use

No forms to chase, no jargon.

Start a claim
A laptop on a desk showing the refund tracking dashboard

Frequently asked questions

Got Questions? We’ve Got Answers.

Quick answers about making a claim, what it costs and how long it takes. Can’t find yours? Our team can help.

Need more help? Contact Support
Refunds you haven’t received, orders that never arrived, billing mistakes, cancelled bookings, subscriptions, and services that weren’t provided. If yours is different, choose “Something else” and tell us what happened.

Still have questions?

Our team is happy to help with your claim.

Contact Support
Start today

Start your claim in minutes

Create an account, tell us what happened, and follow your claim from start to finish.

Quick to start A few minutes to set up
Secure Your details stay private
Real people A team that knows your claim
Create your account

Already have an account? Sign in

Your information is safe and secure