Got Questions? We’ve Got Answers.

Refunds you haven’t received, orders that never arrived, billing mistakes, cancelled bookings, subscriptions, and services that weren’t provided. If yours is different, choose “Something else” and tell us what happened.

It helps. You can choose the business from our list of partners, or type its name if it isn’t listed.

You can still make a claim. We’ll contact the business for you.

That depends on the business and the claim. Some claims are free to you, and some carry a fee. You’ll always see it before anything is charged.

Some are resolved in days, others take longer. Your portal shows every step, so you always know where your claim is.

An email address, the name of the business, what you paid and when, and anything that helps show what happened, such as a receipt or order confirmation.

Before money is paid out to you, we confirm it’s going to the right person. You can do it in your portal in a few minutes.

Sign in to your portal. Every update appears there, and we email you when something changes.