How It Works
Four steps from your first message to a resolved claim.
+ Tell us what happened
Create an account, choose the business, and explain the problem in your own words: what you bought, when, and what went wrong.
+ Add your details
Add what you paid and anything that helps, such as receipts, order confirmations or emails.
+ We take it to the business
We put your claim to the business and keep you updated until it’s resolved.
+ We check your claim
Your case handler looks at the details and tells you whether there’s a claim before any work starts.
What else to expect
A few things that may happen, depending on your claim.
+ Confirming who you are
Before money is paid out, we may ask you to verify your identity. It keeps your payout safe.
+ Our fee
Some claims carry a fee, depending on the business and the claim. You’ll always see it before anything is charged.
+ How long it takes
Some claims resolve in days, others take longer. Your portal always shows where yours is.
+ Your permission
For some claims we need your written permission to act for you. You can sign it in your portal.
Start your claim in minutes
Create an account, tell us what happened, and follow your claim from start to finish.
Create your account